Privacy Policy
This Privacy Policy explains how Clean Sweep Co. processes personal data when you use the website, make an inquiry, or arrange cleaning services. It also describes the main categories of data we collect, the purposes for processing, and the rights available to individuals under applicable data protection law.
This section introduces how personal information, user rights, and support pathways are addressed in the document below.
GDPR Notice
Under GDPR, we process personal data only where we have a lawful basis, such as performance of a contract, steps taken before entering into a contract, compliance with legal obligations, legitimate interests, or consent where required. We apply data minimisation and purpose limitation, and we do not use personal data in a manner that is incompatible with the original purpose.
Where GDPR applies, it governs our processing of personal data of individuals in the European Economic Area and, in relevant cases, related cross-border processing.
GDPR Rights
Where GDPR applies, you may have the right to access your data, request correction or deletion, restrict or object to certain processing, and request portability where applicable. If processing is based on consent, you may withdraw consent for future processing. You may also lodge a complaint with the competent supervisory authority if you believe your rights have been infringed.
How We Use Data
We use personal data to respond to inquiries, prepare quotes, review property scope and condition, confirm appointments and access arrangements, carry out cleaning services, manage handover coordination, process payments, maintain records, handle customer support, and meet legal, accounting, and security obligations. We may also use limited technical data to operate, secure, and improve the website.
Service Providers
We may share personal data with external providers that support website hosting, communication, payment processing, record keeping, or other operational services. These parties act on our instructions or as independent controllers where required by law. We limit disclosures to what is reasonably necessary for the relevant service and expect appropriate confidentiality and security safeguards.
Legal Disclosure
We may disclose personal data where required to comply with law, court orders, tax or accounting obligations, or lawful requests from public authorities. We may also share information where necessary to protect our rights, prevent fraud, or address security incidents, provided such disclosure is permitted by law.
Subject to applicable law, you may have rights to access, correct, erase, restrict, object to, or receive a copy of your personal data. Where processing is based on legitimate interests, you may object on grounds relating to your particular situation. Some requests may be limited where we must retain information for legal, contractual, or security reasons.
To exercise your rights, please provide enough information for us to identify you and understand your request. We may ask for additional details to verify identity and protect against unauthorized disclosure. We will respond within the period required by applicable law and will explain if any part of a request cannot be fulfilled.
We keep personal data only for as long as needed for the relevant purpose, including service administration, accounting, dispute handling, and compliance with legal obligations. When data is no longer required, we delete it or anonymise it where appropriate. Some records may be retained for a longer period if required by law or if necessary to establish, exercise, or defend legal claims.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data handling practices. The revised version will apply from the stated effective date. Where changes are material, we will take reasonable steps to make them known through the website or other appropriate communication channels.
Data We Collect
We may process identification and contact details, property and access information, service preferences, appointment details, communication records, payment-related information, and condition photos when provided. We may also process limited technical data such as device and browser information, log data, and cookie-related identifiers when you use the website.
How We Collect Data
We receive data directly from you when you submit an inquiry, request a quote, arrange an appointment, share property details, or communicate with us by phone, email, or form. We also collect certain data automatically through the website, including technical and usage data, and we may receive limited information from payment or service-support providers involved in the transaction.
Cookie Types
We may use essential cookies to support basic site functions, such as page navigation and form submission. We may also use preference cookies to remember limited settings, and analytics or performance cookies to understand how the website is used and to improve reliability. Cookie use is limited to standard website purposes and does not include unnecessary tracking.
Cookie Controls
You can block or delete cookies through your browser settings, although some website functions may not work properly if essential cookies are disabled. Where the website provides a cookie notice or preference tool, you may use it to manage non-essential cookies. Browser settings remain the main method for controlling stored cookies and similar technologies.